FAQs

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a serviced. Thank you for your understanding.

How are you able to sell postage stamps for less than the USPS Post Office？

We legally acquire our postage stamps from businesses and the general public; from leftover business mailings and company liquidations, to wedding invitations and stamp collections. Our process, product acquisition, and transactions are legally backed by our all-star legal team. All transactions are in compliance with the laws of the United States of America.

Are your stamps authentic postage?

Yes. They are authentic U.S. Postal Service issued postage. All of our postage undergoes a series of tests for authenticity, and is money-back guaranteed to our customers. All fraudulent and counterfeit items we receive are reported to the United States Postal Inspectors Office. We have aided law enforcement in several fraudulent and counterfeit postage cases over the past years, and have direct access to an inspector agent representative specializing in such cases.

Is it legal to buy postage for less than face value?

Yes. There are no laws or regulations prohibiting the buying and selling of second-hand postage for less than face value. Just ask a stamp collector.

What condition is the postage in?

All of our postage is in complete sheets, books, or rolls. They are unfolded, in post-office-fresh new condition ready for resale unless otherwise stated.

Do I have to be mailing or shipping business to buy from you?

No. We can sell our postage to anyone as long as their purpose is to use the postage to mail items.

Why do the photos of your items have the denominations or Forever crossed out?

These are to prevent people from taking the image to make counterfeit stamps. They are the same as on the website. Your actual stamps will not have the denominations crossed out.

Are these actual 1st class postage stamps that can be used now? Or only collector's item?

Yes, these are Forever Stamps so they will always be equal to the value of one ounce, first-class letter in the U.S. The stamps can be used to mail a letter, or towards the total postage cost of any shipment, or can be saved as a collectible. 

How much do you charge for shipping?

Over $39.9 Free Shipping !Less than $39.9 ，Shipping Fee$3.

How do you ship packages?

The ForeverStamp Store ships all in-stock orders with First-Class Mail Tracking® service. Please allow 2-3 business days (preparation time not included) for in-stock items to be shipped with Default Shipping or 1-2 business days for in-stock orders to be shipped with Priority Mail Express® service.

How long does shipping take?

Shipping time varies by location. These are our estimates: 3-7 Business days.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information(Within 1 business day). If you haven't received tracking info within 2 days, please contact us.

My tracking says “no information available at the moment".

For some shipping companies, it takes 1-2 business days for the tracking information to update on the system. If your order was placed more than 4 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

We try to make sure all your items reach you at the same time.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

You do not receive them within the guaranteed time (20 days not including 3-5 day processing)

You receive the wrong or broken item(Non-artificial)

We do not issue the refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

Your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster)Other exceptional circumstances outside the control of our store.

*You can submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.